Terms of Service

These Terms of Service ("Terms") govern the access to and use of the services, web portals, APIs, and integration engines operated by MAD Software. By executing a Statement of Work (SOW) or accessing our services, you agree to these Terms.

1. Services Provided

MAD Software provides automation, synchronization, and verification interfaces connecting Point of Sale (POS), Human Resource Information Systems (HRIS), payroll engines, and scheduling platforms. Our services are provided on a subscription basis as defined in the applicable customer SOW.

2. Data Ownership and Compliance

Our customer retains all ownership, rights, and title to all records, employee metrics, schedule logs, and tip files processed by our platform.

• Operator Compliance: Customer is solely responsible for ensuring that all data collection, sharing, and wage policies (including tip pool configurations and predictive scheduling premiums) comply with federal, state, and local laws.
• Integration Source Data: We rely on the integrity and correctness of data as configured in source platforms (e.g. POS back office, HRIS database). MAD Software is not responsible for errors stemming from misconfigured rates or records in source platforms.

3. Portal Accounts & Access Governance

Authorized administrators require login credentials scoped and governed via secure methods:

• Identity Configuration: Customer must integrate and govern admin access using their existing Identity Provider (IdP) via Single Sign-On (SSO) configurations where supported.
• Location Access: Customer accounts are restricted such that administrators see only data scoping relevant to their assigned locations, brand concepts, or permissions. Customer is responsible for managing these assignments.
• Credentials Security: Customer is responsible for securing account credentials and immediately notifying MAD Software of any unauthorized account access.

4. Platform Availability and SLA

We strive to maintain high system availability:

• Service Health: System operational status, historical uptimes, and scheduled maintenance slots are published publicly on our System Status Page.
• Maintenance Windows: Routine maintenance is scheduled during low-volume hours (typically between 2:00 AM and 5:00 AM EST) to prevent interruption to restaurant operations or daily tip file generation.

5. Fees and Payment

Pricing, implementation fees, monthly subscription rates, and payment terms are detailed exclusively in each customer SOW. Unless specified otherwise, fees are billed monthly, and non-payment may result in temporary suspension of integration data streams.

6. Limitation of Liability

To the maximum extent permitted by law, MAD Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, arising out of or related to the use of our integration services or reliance on the exception engine. Our total liability for any claim under these Terms is limited to the fees paid by customer in the twelve (12) months preceding the event.

7. Governing Law

These Terms and any dispute arising out of them shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

8. Contact Information

For contractual inquiries, disputes, or service clarifications, please contact:

MAD Software Operations Team
Email: info@madsoftware.net